Support

Help when you need it.

Email us about anything — a question, a bug, a feature request, billing or your data. A person reads every message and replies by email.

Email support

Product questions, bug reports, feature requests and billing help. Include your workspace name and what you expected to happen.

hi@arialine.app

Searchable guides for setup, workflows, billing and troubleshooting.

Open the Help Center →

Access, correction, portability, GDPR or deletion requests go to the same address. We may ask you to verify the workspace first.

hi@arialine.app

The Contact support shortcut in Slack opens this page. Write to us by email and we reply by email; support replies are not sent as Slack DMs.

Do not include Slack tokens, client secrets, signing secrets, passwords, or other credentials in a support message.

See the Privacy Policy for the authoritative data-handling and legal information.

Before you write

The quick reference lists every command and shortcut.

Arialine doesn't respond in a channel.: Invite it first with /invite @Arialine, then address Aria, Arialine or @arialine. Ordinary messages never trigger it.
My Mermaid didn't render.: Arialine validates every diagram. Depending on the channel's /arialine validate setting it repairs invalid Mermaid and says so, or shows a Let Arialine fix it button with the parse error.
I hit the Free plan limit.: Free includes every feature with 3 boards and 10 AI generations per workspace per day. Pasting valid Mermaid and viewing history or exports do not use AI generations. Team removes both limits.
How do I change who can edit diagrams?: Use /arialine edits proposal so addressed edits wait for Apply, or /arialine edits direct to apply them immediately. The setting is per channel.
How do I cancel or change billing?: Workspace owners and admins manage the plan from the account page; the payer updates payment details through Paddle's customer portal.
How do I delete our data?: Email hi@arialine.app from the workspace owner or an admin. We verify the request before deleting anything.

Install it in one click. Start in a single channel — Arialine only works where you invite it and stays unobtrusive by default.